All of my culture work and guidance falls under three pillars: having your team feel that they are known, they matter and they are included.
The exercise I’m going to share with you supports the second two pillars. It deepens mutual respect by clarifying what it means and what it looks like to support co-workers in feeling a sense of belonging. Read more >
If this is a common refrain in your organization, consider its roots – why would your team suggest they’re treated like children?
Uncertainty is scary. The unknown is scary. While there’s always uncertainty and the future is always unknown, a team I worked with recently has some pretty big anticipated hurdles coming up in about a year. The height of the hurdles is not clear, nor if there will be ground to land on when they leap over. They’re struggling not to fret. They’ Read more >
I used to run a moving company and many of my crew members came from a low-income background.
Back in 2003 I read Ruby Payne’s book, A Framework for Understanding Poverty. This book was immensely helpful in shedding light on some of the foundational mindset differences between economic classes.
Though it has been 14 years, here are Read more >
My brother-in-law recently got a job in retail sales of satellite TV. Here’s a psychological trick he was taught – ask the nice young couple who has stepped into the big box store to follow you, and as you ask, turnaround and walk away with your back towards them. Invariably they will follow you even if they have no interest in what you’ Read more >
