I was making a deposit at my bank last week when the teller, who I don’t know, asked me if she could ask me a question, one to which she’s in the discovery of answering for herself. I said yes and she followed with, “What makes life valuable?” I paused. We then engaged in a 10-minute conversation that was Read more >
Why? Because they will. Some day they will find a better opportunity, and when they do, be proud you were part of their journey and celebrate their commitment to playing even bigger.
In the meantime, here’s what to do until they leave: invest in them.
Few things will undermine your positive company culture efforts – and bring a team member’s morale down faster – than not knowing how to handle a difficult customer. Empower your team in how to handle difficult customers by giving them these five pointers:
Nanci Meadows, the People Champion of Hubb (an event management software company out of Vancouver, WA), recently shared their compensation printer test.
Here’s the printer test: If a copy of everyone’s compensation Read more >
If your one-on-one meetings are in a rut, lackluster or uninspiring – pick two of the below to add to the mix. And remember – be fully present and listen like there’s no one else in the world, and nowhere else you’d rather be.
