Improving Workplace Culture

I was making a deposit at my bank last week when the teller, who I don’t know, asked me if she could ask me a question, one to which she’s in the discovery of Read more >

Few things will undermine your positive company culture efforts - and bring a team member’s morale down faster - than not knowing how to handle a difficult customer.  Empower your team in how to Read more >

While it does take intentionality, it doesn’t take much to have one of your team workers know you care – to have them have the experience of being known, matter and included… “If you Read more >

An extraordinary culture is a culture that brings joy. A culture that brings joy has smart, simple, clean clarity. Clarity of purpose. Clarity of direction. Clarity of agreements. Clarity of expectations. Clarity of strategy, Read more >

  Squirrel!  And yet another shiny, blinky opportunity has hijacked you team. All prior initiatives’ luster has been lost, as well as the experience of ownership by the team members who initiated them. Building Read more >