Organizational Development Process

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  • I was told “don’t share this with anyone.”

    If you’re in a position of authority and you tell one of your team members, “don’t share this with anyone,” thin ice magically appears below your feet as well as Read more >

  • Human's Hand Placing Wooden Block

    How to Close the Knowing/Doing Gap

      Awareness without aligned action doesn’t matter. Insight without impact doesn’t matter. Intention without follow-through doesn’t matter. You can discuss.  You can plan.  You can hope, wait, evaluate, wonder, discover, ponder, consider. And none Read more >

  • How to Reduce Overwhelm and Burnout

    Here’s the air we’re socially breathing: The World Health Organization just classified burnout as a medical condition. Let me repeat, burnout is now a medical condition. Many continue to espouse the idea of work/life Read more >

Development Process Quickstart

When Play Informs How We Work

May 25th, 2017|Comments Off on When Play Informs How We Work

Play is one of the first arenas in which we learn how to work with others.   Share, take turns and don’t pinch.  (It took me a while to get that last one.) Last week, I Read more >

7 Savvy Ways to Implement a Change Upgrade

April 11th, 2017|Comments Off on 7 Savvy Ways to Implement a Change Upgrade

How well does your team react to change?  Do they get on board easily? Are they nimble, excited to innovate, and willing to slog through the awkward learning curve?  Or do they groan every time Read more >

Remote Virtual Process

How to Reduce Overwhelm and Burnout

May 31st, 2019|Comments Off on How to Reduce Overwhelm and Burnout

Here’s the air we’re socially breathing: The World Health Organization just classified burnout as a medical condition. Let me repeat, burnout is now a medical condition. Many continue to espouse the idea of work/life Read more >

I was told “don’t share this with anyone.”

May 17th, 2018|Comments Off on I was told “don’t share this with anyone.”

If you’re in a position of authority and you tell one of your team members, “don’t share this with anyone,” thin ice magically appears below your feet as well as theirs. You have just created Read more >

Prioritization Process

Goals or KPIs? Why Your Culture Needs Both.

January 19th, 2017|Comments Off on Goals or KPIs? Why Your Culture Needs Both.

I’ve seen many organizations make the cultural mistake of either collapsing goals and key performance indicators (KPIs), or focusing on just one. You need both.  If you just have goals, you’re missing daily motivating momentum Read more >

Training Process

8 Emotions to Leverage in Your Training

April 17th, 2018|Comments Off on 8 Emotions to Leverage in Your Training

If you’re looking for a no-cost way to make your training more effective, check out this article I recently wrote for Training Industry on the 8 Emotions to Leverage in Your Training. Happy reading!

Tribe Trifecta – Organization, Team, Individual

November 1st, 2016|Comments Off on Tribe Trifecta – Organization, Team, Individual

Workplace culture issues stem from the dissonance between what’s best for the individual, what’s best for the team and what’s best for the organization.  On the flipside, alignment of these three leads to an extraordinary Read more >

4 Ways to Upend Empty Accountability

September 24th, 2015|Comments Off on 4 Ways to Upend Empty Accountability

Accountability has long had a finger-wagging overtone that makes us cringe. There’s a sense of being reprimanded for what hasn’t been done. Being “held accountable” conjures dangling feet as a Mafioso type holds you up Read more >

Decision Making Process

  • Human's Hand Placing Wooden Block

How to Close the Knowing/Doing Gap

July 8th, 2019|Comments Off on How to Close the Knowing/Doing Gap

  Awareness without aligned action doesn’t matter. Insight without impact doesn’t matter. Intention without follow-through doesn’t matter. You can discuss.  You can plan.  You can hope, wait, evaluate, wonder, discover, ponder, consider. And none Read more >

Before You Promote Someone, Do These Two Things…

October 12th, 2017|Comments Off on Before You Promote Someone, Do These Two Things…

Usually managers are excited to promote someone in whom they see great potential and whose excellent work they want to reward.   In this excitement, managers often express how much they believe in the team member Read more >

Exceptional Example of How to Operationalize Your Values

October 3rd, 2017|Comments Off on Exceptional Example of How to Operationalize Your Values

Many organizations work hard to define their values.  They then publicly post those values for all to see.  While both of these efforts are key and commendable, it’s not until your values are operationalized within Read more >

Communication Process

#1 Pitfall to Building a Culture of Innovation

March 29th, 2019|Comments Off on #1 Pitfall to Building a Culture of Innovation

  Squirrel!  And yet another shiny, blinky opportunity has hijacked you team. All prior initiatives’ luster has been lost, as well as the experience of ownership by the team members who initiated them. Building Read more >

Your Five Tips to Better Team Reflection

September 19th, 2017|Comments Off on Your Five Tips to Better Team Reflection

Your team is a reflection of you. Taking on this statement, you may feel pride, or you may feel horror. To avoid grotesque reflections of distorted fun house mirrors, take on these five tips: Know Read more >

Refreshing Truth Serum

July 26th, 2016|Comments Off on Refreshing Truth Serum

I was taken aback when a CEO I work with said, “If we’re really honest, the truth is, we’re not going to follow through.  That’s really the truth here.  And to say we’re going to Read more >

Our #1 Culture Tip for This Week…

June 29th, 2016|Comments Off on Our #1 Culture Tip for This Week…

Our number one Culture Tip recommendation this week is to sign up your people for our Character & Competency Leadership Development and/or Management Training programs. Read more >

Escalation Process

  • As the minutes tick away, end the year strong!

End the Year Strong with your Team

December 17th, 2018|Comments Off on End the Year Strong with your Team

End the Year Strong! If you’re not intentional, the last few days of the year will trickle away and you might not end the year strong. Perhaps your team is absorbed in the holidays or Read more >

Be Intolerant to Improve Your Culture

April 28th, 2015|Comments Off on Be Intolerant to Improve Your Culture

Often my Culture Audit clients and participants in our Leadership Development Program & Management Training will hear me talk about “being a stand.” Meaning – what are you a stand for? What are you committed Read more >

The Dynamic Decision Dozen

March 3rd, 2015|0 Comments

Decisions fuel momentum and progress.  If your culture is impacted by chronically slow decision making, paralysis of choosing the “right option,” and/or “death by meeting,” may I recommend the following 12 decision-making questions to ask Read more >

Innovation Process

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