Escalation Process

One of the few national companies that has made a name for themselves as being a stellar place to work is the very well known Starbucks.  (And yes, I love my local coffee shop as much as the next person, but you have to admit they make a great brew.)  And having read the Corner Office from the New York Times October 10th issue I can see why.  In th Read more >

Every organization has them – unwritten rules which are much more potent than written ones.  These are the social cues that tell employees what is valued in a company, as well as what is dangerous.  These rules tell them how to act, behave and participate in a way that will be successful in the organization.

For example Read more >