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Management Quickstart

As a New Employee, You Have to Earn My Dis-Trust

Imagine if that was the place we started from.

The place where a new relationship between an employee and a manager began.

I trust you.

Innocent until proven guilty.  Trustable until proven not-trustworthy.

As no surprise, often if I trust you, you trust me.  We find each other worthy from the get go.

SO much more can be accomplished Read more >

Ask the People who know – Your Employees

The other day someone told me a poignant story about Horst Schulze, the original owner of the Ritz Carlton.

Schulze required that all guest complaints from all of his many locations come directly to his desk.  If he received the same complaint twice, he would investigate.

In London, he received the same complaint twice.  From two separate eld Read more >

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