Kris’ journey into workplace culture started when she became the CEO of Exodus Moving & Storage.
Where many saw just another moving company Kris recognized quickly that if her employees felt good about coming to work, they would take better care of customers. In turn, this meant the financial health of the company would prosper.
The catch was the deck was stacked against her. The company was struggling to cover payroll. Turnover was high and culture toxicity even higher. And on top of all of that she didn’t have industry experience nor earned respect to demand behavioral changes. In short, the common approach of a boss-centric leadership style wasn’t going to cut it. She knew she was going to have to earn every inch of authority and return every penny of respect she gained to breakthrough.
So, she went to work to find another way, a way that put the focus on the only real leverage she had – her team.
She discovered that when people feel good about coming to work, they show up not only as better workers but as better people for everyone in their lives. Step-by-step she cultivated ways to create a culture where her team did feel good about coming to work.
Under her leadership Exodus became the largest mover in Northern Colorado with a turnover rate of 40% less than the industry average and a bottom line twice that same average.
But most notable of all – the workplace experience of her team went from being one of misery to one of joy.
From there, the vision of Choose People came into existence – and Kris’ life work truly began.