Go from Transactional to Transformational in One Step
I was making a deposit at my bank last week when the teller, who I don’t know, asked me if she could ask me a question, one to which she’s in the discovery of Read more >
Stop Fearing Your People Will Leave
Why? Because they will. Some day they will find a better opportunity, and when they do, be proud you were part of their journey and celebrate their commitment to playing even bigger. In the Read more >
How to Handle Difficult Customers and Support a Positive Company Culture
Few things will undermine your positive company culture efforts - and bring a team member’s morale down faster - than not knowing how to handle a difficult customer. Empower your team in how to Read more >
Can Your Compensation Pass the Printer Test?
Nanci Meadows, the People Champion of Hubb (an event management software company out of Vancouver, WA), recently shared their compensation printer test. Here’s the printer test: If a copy of everyone’s compensation was left Read more >
Disruptive Questions to Ask in Your Next One-on-One
If your one-on-one meetings are in a rut, lackluster or uninspiring – pick two of the below to add to the mix. And remember – be fully present and listen like there’s no one Read more >