Happy Employees=Happy Bottomline
Here are just a few of the numbers from the research to chew on:
1) The productivity loss of 100 employees who are unhappy is $7,500 per week or $390,000 per year. http://www.sciencedaily.com/releases/2009/02/090203142512.htm
2) Research has found that happy workers are 12% more productive while unhappy workers are 10% less productive than average. –Andrew Oswald, a professor of economics at Warwick Business School ; http://www.guardian.co .uk/science/2010/jul/11/happy-workers-are-more-productive
3) A one-unit increase in employee satisfaction led to a 0.31-unit increase in customer satisfaction. In turn, a one-unit increase in customer satisfaction created a 0.28-unit improvement in financial performance. http://www.allbusiness.com/services/business-services-advertising/4214536-1.html
4) Happy workers are absent 28.4 percent (or 12.3 days) less for an estimated annual value of $619 per happy employee.–Kathryn Rost, PhD, of the University of Colorado Health Sciences Center http://www.cbsnews.com/stories/2004/11/24/health/webmd/main657624.shtml
How much are your unhappy employees costing you? Put another way, how much is your culture that may be creating unhappy employees costing you?
Here’s perhaps an even bigger cost than the ones above, try to answer this question:
How much does it cost you, when as the leader of your company when you are distracted by one unhappy, disgruntled, scowling, frustrated employee? (Never mind the enormous cost of the brain drain on the rest of your employees discussing the “situation.”)
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