Few things will undermine your positive company culture efforts – and bring a team member’s morale down faster – than not knowing how to handle a difficult customer. Empower your team in how to handle difficult customers by giving them these five pointers:
While it does take intentionality, it doesn’t take much to have one of your team workers know you care – to have them have the experience of being known, matter and included…
An extraordinary culture is a culture that brings joy.
A culture that brings joy has smart, simple, clean clarity.
Clarity of purpose.
Clarity of direction.
Clarity of agreements.
Clarity of expectations.
Clarity of strategy, process and KPIs.
Clarity of shared identity.
Many well-intentioned morale and culture efforts can be lack Read more >
Culture consists of collective, coordinated choices – creating maddening mayhem or productive, pride-filled joy. Your culture’s music rises from the efforts composed by individual influencers of your concerted team. When you close your eyes, do you like what you hear?
Bring your team together. What melody do they hear? Talk through…
“New Year’s Day is every man’s birthday.” Charles Lamb
Once a year, a few times in a lifetime, we are given an official, societally supported, new slate chock full of beginnings and infinite possibility. Now’s the time to leverage the universal and monumental New Year with your team.
Full of new commitments, renewed efforts and the potentia Read more >
