When Steve Hannah, CEO of the Onion, was asked by the New York Times for his top 3-5 lessons on how to manage people he said: "You never, ever do anything to deprive a human being of their dignity in work, in life."
What does dignity get us? When you look up the word “dignity” in the dictionary, several phrases show up:
- The quality or state of being worthy of esteem or respect
- Inherent nobility and worth
- Self-respect
Someone's dignity is their sense of self-worth. Think of the best bosses and colleagues you’ve had in your life. Would you say they saw your worth and showed you respect? Then they supported your dignity, whether they would phrase it that way or not.
So how do we make sure to maintain dignity in the workplace?
Hannah elaborated by saying to "always praise in public and criticize in private. You might be tempted, for example, when you’re letting someone go, to say something that would diminish the value of their work. Don’t ever do that."Here are a few more we would add to the list:
- Make mean, character-attacking gossip an unacceptable practice in your company.
- Make sure the term "respect" isn't just part of a dead values statement. Have the conversation with your team: What does respect look like in our company?
- Value each and every position in your company as a genuine career choice—especially those positions that socially receive less respect.
- Separate between someone's way of being versus who they actually are. When dealing with an issue, address behavior and actions. Do not attack the person.
- And for a mind check—a pause in the heat of the moment—remember no matter how tempted you are to tear someone down, this is a real deal person (as real as your closest family member), not just a cog in the wheel of the machine. What if this person were your long-lost cousin? Give everyone the same respect you would show to them.
Think about each of your team members individually. Do you show them you see their worth? How are you showing them respect this week? Is there space for more dignity on your team?