Employee Satisfaction

Reviews are dreaded by managers and employees alike.

Dreaded because there’s 1) an uncomfortable power dynamic of judgment and 2) a hoped for expectation of increased compensation.

The dreaded ones usually go something like this:

1. You’re great.
2. BUT improve on this.
3. Oh don’t forget we think you’re great.
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Yesterday 38.6 million people watched the premier of CBS’s “Undercover Boss” after the Super Bowl.   And they didn’t watch it just because it was after the Super Bowl – though true that helped.  But also because many were shocked, awed and could unfortunately relate.

In large companies, especially in service industries, there is often the brutal Read more >