Employee Satisfaction

Best Review Question You Can Ask (For both Managers & Employees)

Reviews are dreaded by managers and employees alike.

Dreaded because there’s 1) an uncomfortable power dynamic of judgment and 2) a hoped for expectation of increased compensation.

The dreaded ones usually go something like this:

  1. You’re great.
  2. BUT improve on this.
  3. Oh don’t forget we think you’re great.
  4. Read more >

Undercover Boss – For the Truth, Get in the Trenches

Yesterday 38.6 million people watched the premier of CBS’s “Undercover Boss” after the Super Bowl.   And they didn’t watch it just because it was after the Super Bowl – though true that helped.  But also because many were shocked, awed and could unfortunately relate.

In large companies, especially in service industries, there is often the brutal Read more >

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